Sunday, 29 March 2020

Tips For Coping At Home During Covid19

Current Status: Cautiously working - We are open for orders and are delivering as normal

We remain open for business and rest assured we are closely monitoring every development making sure everything we do is right for you, in line with government and World Health Organisation guidelines – plus we are also taking some steps ourselves to help things run smoothly during the Covid-19 outbreak.

We take the welfare of our customers very seriously and we recognise that this is a particularly worrying time for you all. In response to the coronavirus outbreak, we are continually updating the measures being put in place surrounding delivery, returns, customer service

We aim to keep you in the know with the most up to date information, but because the situation is complex and evolving rapidly, things may change, so please check back here for the latest updates.
If you need to get in touch

We are currently extremely busy and appreciate your patience at this time. We know this is frustrating and we’re continually reviewing our options and looking to find new ways of being available to you.

Work From Home Style
Making a Payment

For more information or concerns, visit the ‘Help’ pages or check ‘My Account’ and you’ll also be able to see the range of payment choices that are available to you. The checkout is a really easy way to track order status, payment.

Your deliveries & returns

All of our carriers are still delivering, and we will continue to practice social distancing to minimise the risk of contact – you can help by ensuring you have updated My Account with the best safe place to leave your parcel.

Our standard delivery is currently taking slightly longer than normal on one person goods.

Many Collect Plus stores and Post Office counters remain open wherever possible for deliveries and returns. A very small number of stores are currently closed and have been removed from the list of available stores at checkout. Please check here or Royal mail at Or

Thank you

We hope this is a little bit of comfort in unsettled times and we’ll keep you right up to date when things change, take care and thanks for your continued support.

Stay Safe 

Sincerely Madia & Matilda


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